Refund Policy & Membership Terms

Last updated: 15th September 2025

This document sets out the terms and conditions for all services and memberships provided by HealthScreen Pty Ltd (ABN 60 605 155 959) (“HealthScreen”, “we”, “our”, “us”). By booking a HealthScreen Diagnostics appointment or signing up for a HealthScreen Longevity membership, you acknowledge that you have read, understood, and agree to these terms.

1. Definitions

• HealthScreen Diagnostics – One-off comprehensive health assessments and related services.
• HealthScreen Longevity – Membership program providing ongoing services, treatments, and consultations.
• Member – Any individual who has entered into a HealthScreen Longevity membership.
• Services – All treatments, consultations, diagnostic exams, and programs offered by HealthScreen.
• Facilities – HealthScreen premises, equipment, treatment rooms, and service areas.
• Agreement – These terms and conditions, as amended from time to time.

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HealthScreen Diagnostics

2. Refunds, Cancellations & Rescheduling

2.1 Overview

HealthScreen complies with the Australian Consumer Law (ACL) and offers refunds, cancellations, and rescheduling in accordance with this policy.
An initial deposit is collected to secure your appointment. The terms below primarily apply to this deposit.

2.2 Australian Consumer Law

1. Under the Australian Consumer Law:
   1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the services, you are entitled:
      1. to cancel the purchase; and
      2. to a refund for the price of the services; and
      3. compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.
   2. If failure with the service does not amount to a major failure, you are entitled to a re-supply of the services within a reasonable time, or to cancel the purchase and be provided with a refund of any price paid.
2. We offer refunds and replacements in accordance with the Australian Consumer Law.
3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
6. If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure. If a service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the services replaced.

2.3 Cancellations

• More than 5 business days before the date of appointment: We may offer a refund of the initial deposit if notified at least 5 business days in advance.
• Less than 5 business days before the date of appointment: No refund of the initial deposit will be provided.
• Cancellations do not apply if services have already been delivered. Full payment is non-refundable, except in cases of major failure under the ACL.

2.4 Rescheduling

• More than 5 business days’ notice: Appointment may be rescheduled at no cost.
• Less than 5 business days’ notice: Appointment is considered cancelled and cancellation rules apply.

2.5 Exceptions

1. You misused the product or service.
2. You were aware of the problem before purchase.
3. You requested alterations against our advice.
4. Any other exceptions under the ACL.

2.6 Processing Time

Refunds or rescheduling requests will be processed within 10 business days of notification.

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HealthScreen Longevity

3. Membership Structure

• Premier, Gold, and Platinum tiers. Details on our website.
• Monthly billing via direct debit.
• No joining or activation fees.
• Membership hold: 2 weeks minimum, 2 months maximum, up to 2 pauses per year.
• Access to all locations; services may vary.
• No guest access without written approval.
• Members must be 18+ years old.

4. Legal Agreement & Acceptance

• Use of services implies agreement to terms.
• Terms may change; members must review updates.
• Valid credit card, mobile number, and email required for online purchases.

5. Cancellation & Refunds

• Membership fees are non-refundable.
• Early cancellation incurs a fee: higher of 90% of remaining balance or 30 days’ fees.
• Medical cancellation requires certificate.
• Relocation over 70km allows cancellation with proof.

6. Payment Terms & Direct Debit Authority

• All payments via direct debit.
• Authorization required for debits.
• Late payments (14+ days) may result in suspension.
• Price changes require 30 days’ notice.

7. Liability Waiver & Risk Disclosure

• Members must be in good physical condition.
• Use may be limited based on health.
• Participation is at own risk; no liability for injury or loss unless due to gross negligence.
• Not responsible for lost or stolen property.
• Members liable for damage caused.
• Photo ID may be required; unauthorized access is prohibited.

8. Privacy & Data Security

• Medical data stored securely with industry-standard protocols.
• CCTV in use (not in private areas).
• Compliant with Privacy Act 1988 (Cth). See Privacy Policy.

9. Contact Us

For questions about this policy or your membership, please contact:
HealthScreen Pty Ltd
Email: admin@healthscreen.com.au